Welcome to Mi Costeñita’s FAQ page! Here, we answer common questions about our products, ordering process, shipping, and more. If you have additional questions, feel free to contact us at mcshop@yolimc.com.
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express).
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
Q: Can I change or cancel my order after it’s been placed?
A: If you need to change or cancel your order, please contact us as soon as possible at mcshop@yolimc.com. We can only make changes or cancellations before the order is shipped.
2. Shipping & Delivery
Q: Where do you ship to?
A: We currently ship across the United States only. For international shipping inquiries, please contact our support team.
Q: How much does shipping cost?
A: Shipping costs vary based on your location and the weight of your order. The total shipping cost will be calculated at checkout.
Q: How long will it take for my order to arrive?
A: Orders are typically processed within 24 hours. Delivery times depend on your location:
U.S.: 5-7 business days
Q: What happens if my order is damaged or lost?
A: If your order arrives damaged or unsealed, we will send a replacement free of charge. Please contact us within 48 hours of delivery with photos of the damaged item at mcshop@yolimc.com.
3. Returns & Refunds
Q: What is your return policy?
A: We offer refunds within 30 days of purchase for B2C customers. If you're not satisfied with your purchase, email us at mcshop@yolimc.com with your order details, and we’ll assist you with the return process.
Q: Do you offer exchanges?
A: No, we do not offer exchanges at this time. If your product is damaged or incorrect, we’ll send you a replacement.
Q: How do I request a refund?
A: To request a refund, email us at support@micostenita.com within 30 days of your purchase. Please include your order number and reason for the refund.
4. Product Information
Q: What products do you offer?
A: Mi Costeñita offers a variety of salsas, dried peppers, spices, and Mexican snacks like chicharrón, peanuts, and more! Check out our full range of products in our SHOP
Q: Are your products available for wholesale?
A: Yes! We offer B2B (wholesale) services for businesses. If you’re interested in purchasing in bulk, please contact us at mcshop@yolimc.com.
5. Account
Q: Do I need to create an account to place an order?
A: Yes, you have to create an account to shop with us. Creating an account allows you to track your orders, save shipping addresses, and receive special offers!
6. Contact Us
Q: How do I contact Mi Costeñita’s customer support?
A: You can reach us via email at mcshop@yolimc.com or use the Contact Us form on our website. We’ll respond to your inquiry within 1-2 business days.
If you have more questions, feel free to reach out to us! Thank you for choosing Mi Costeñita for your authentic Mexican flavors.